The model number can be found on the lower portion of the seat tube just above the crank on a black and silver decal.

The model number can be found on the lower portion of the seat tube just above the crank on a black and silver decal.

Upon purchasing your Kent product, please submit an online registration form to be informed on the latest updates, recalls, and kent news.

We DO NOT accept returns on replacement parts. ALL SALES ARE FINAL FOR REPLACEMENT PARTS.
Please make sure BEFORE you purchase that you are buying the correct part.

If you are not sure if it’s the correct part you need to order, please contact our service team at service@kent.bike or 1-800-451-5368

Genesis, Giordano, and Razor have a 1-year warranty from the date of purchase,
everything else is 6 months.

This Warranty extends only to the original retail purchaser, who must produce proof of purchase in order to validate any claim.

This warranty is not transferable to anyone else. If you've encountered a problem with one of bikes or parts, please submit a warranty claim to receive proper service.

Most orders will be received in 2-4 business days after purchase. If you have more questions about where your order could be, please contact us and use the "Orders & Status" form.

Giving our customers flexibility and peace of mind is important to us. We've allowed all orders to be canceled, edited, or re-ordered with a simple click of a button on your confirmation email. However, after 24 hours your order will no longer be able to be adjusted once it's past this time frame. 

Shop on our Kent site to find tons of deals on every kind of ride. No matter what your age or riding style, we've got something for you. Learn about different types of bikes and have them delivered straight to your door, complete with free shipping!