Refund policy

Return Policy: All Sales are Final for Replacement Parts

At Kent International, Inc., we uphold a strict "All Sales Final" policy for replacement parts. We want to ensure that your purchase experience is smooth and straightforward. Please take a moment to understand our policy, which applies to all items sold on our site.

All Sales are Final

Any purchase of replacement parts from Kent International, Inc. is considered final, and we do not accept returns, refunds, or exchanges except under the following conditions:

  1. Defective or Damaged Products: If you receive a replacement part that is defective or damaged, we kindly request you to contact our Customer Service Team within 7 days of receiving the item. We will promptly arrange for a replacement part to be shipped to you. In some cases, we may request a picture or video demonstrating the defect or damage.
  2. Incorrect Item Shipped: In the rare event that we ship you an incorrect replacement part, please notify us within 7 days of receiving the product. We will ensure that the correct item is sent to you promptly at no additional cost. We may ask for a picture of the item received in error for verification purposes.

How to Report an Issue

To report a defective, damaged, or incorrectly shipped replacement part, please follow these steps:

  1. Contact our Customer Service Team: Reach out to our dedicated Customer Service Team at 1.800.451.5368 or via email at service@kent.bike within 7 days of receiving the item.
  2. Provide Essential Details: When you contact us, please furnish your order number and provide a detailed description of the issue. If applicable, attach any supporting photos or documentation that can help us understand the problem better.
  3. Review and Next Steps: Our Customer Service Team will promptly review your request and provide clear instructions on how we intend to proceed with the replacement process.

Contact Us

If you have any questions or concerns about our "All Sales Final" policy for replacement parts, please do not hesitate to reach out to our Customer Service Team at service@kent.bike or call us at 1.800.451.5368. We are here to assist you and provide the best possible support.

Please note that Kent International, Inc. reserves the right to amend or update this return policy at any time without prior notice. For the most up-to-date policy information, kindly visit our website or contact our Customer Service Team.